Refund Policy

1 Refund Eligibility

We want you to be completely satisfied with our financial analysis services. That's why we've designed our refund policy to be fair and straightforward. You may be eligible for a refund under specific circumstances that we've carefully outlined below.

• Requests submitted within 30 days of your initial purchase or subscription activation
• Technical issues preventing access to our platform that our support team cannot resolve within 5 business days
• Service interruptions lasting more than 48 hours that significantly impact your ability to use our financial analysis tools
• Duplicate charges or billing errors on your account
• Cancellation of your learning program enrollment before the first session begins

2 Refund Process & Timeline

We've streamlined our refund process to make it as simple as possible. Here's exactly what happens when you request a refund and what you can expect at each step.

3 Payment Method Specifics

Different payment methods have varying processing times and procedures. We work with all major payment processors to ensure your refund reaches you as quickly as possible.

• Credit Cards (Visa, MasterCard, American Express): 3-5 business days after processing
• Debit Cards: 5-7 business days, may appear as a credit on your statement
• PayPal: 2-3 business days to your PayPal account balance
• Bank Transfers: 7-10 business days depending on your financial institution
• Corporate Accounts: May require additional verification, 10-15 business days

4 Partial Refunds & Prorated Services

In some situations, you might be eligible for a partial refund rather than a full refund. This typically applies when you've used part of our services or when specific circumstances warrant a prorated return.

For subscription services, we calculate partial refunds based on the unused portion of your billing period. If you cancel mid-month, you'll receive a credit for the remaining days. Learning program refunds are calculated based on sessions not yet attended, minus any administrative fees.

5 Special Circumstances

We understand that sometimes unique situations arise that fall outside our standard policy guidelines. We handle these cases individually and with care.

• Medical emergencies or family hardships will be reviewed on a case-by-case basis
• Business closures or financial hardship may qualify for extended refund consideration
• Technical compatibility issues with older systems or software
• Service changes or updates that significantly alter the original offering

If you believe your situation warrants special consideration, please contact our support team with detailed information about your circumstances. We'll work with you to find a fair solution.